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What happens when a product is out of stock?
If a product is out of stock, this means that we have no estimated date of receiving the product into its inventory. Customers are requested to confirm whether they would like to cancel the item and order something else, or simply cancel the order.

Which address should I use for the billing address?
Under the billing address information, please enter the address to which your credit card statement is sent. This address may be different from the shipping address. The correct billing address is required to authorize your credit card and process your order.

My credit card statement lists a transaction, but I have not received my order. Why is that?
When an order is placed, a standard authorization is run on your credit card for the total amount of the order. No funds are withdrawn from your account until your order is shipped. The authorization is done to ensure that funds are available. This line item will disappear from your credit card once the card is charged or if the order is canceled.

Suppose I have special delivery instructions?
If you have special delivery instructions for your order, you can enter them in the Comments section at the bottom of the Checkout Page. Please note: we cannot guarantee that a package will arrive by a specific time, nor can we take responsibility if the deliverer does not leave the package in a specified location.

How do I track my order?
We will send all information of your orders, including tracking numbers, via E-mail. If delays in shipment occur due to backorders or billing issues, you will be informed as early as possible. Once your order ships, you will be sent an E-mail with package-tracking information.

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